TV Guide Issues (EPG) Troubleshooting Guide

Please select which TV Guide (EPG) you are having issues with.

What is the EPG?

If you spot any program inaccuracies, reach out to the responsible broadcaster directly for resolution. Freeview doesn't tinker with or alter any program details within the TV Guide (EPG). For an easy way to connect with the broadcasters, check out the link below.

Channels

If you find yourself missing program information from the TV Guide, please reach out to us via email. Kindly provide as much detail as possible, and we'll work to get it resolved.

Contact Us

So we can investigate this issue further, we ask that you please get in touch with us and provide as much information as possible.

Contact Us

Please select your region so we can check for any current network-related issues

If you're experiencing difficulties with the Freeview Streaming TV Guide, we recommend reaching out to us via email for prompt investigation and resolution of any issues. Feel free to use the provided link below to get in touch with our support team.

Contact Us

Network Status

There have been no reported issues in your region. To assist you, click the next button for troubleshooting instructions to resolve EPG related issues.

If your issue isn't reflected in the Network Status, we have provided troubleshooting steps below to assist in resolving issues with the TV Guide.

Missing channels from the TV Guide (EPG)?

If you are missing channels from the TV Guide (EPG), you may need to first check that you have access to these channels. Please use the links below to find what channels are available with the service you are using.

UHF available channels

Satellite available channels

Streaming Available Channels

Channel is definitely missing? Then try Powering off and Unplugging

Please check that you've got your antenna cable connected properly to your TV, set top box or PVR. Here are some quick instructions to try.

     1. Turn off your devices.

     2. Unplug everything at the back of the TV/Device

     3. Reconnect everything, make sure no cables are loose.

     4. Power the device back on.

Power off and Unplug didn't work?

No worries, we have some more tricks up our sleeves. The next step would be to try retuning the TV or device you are using. Here's a general guide to tuning in your TV. 

TV Guide (EPG) won't load

If your TV Guide (EPG) won't load at all. You can first try powering down your TV for a few minutes and powering it back on, this will generally resolve this type of issue.

If that does not help, then you may need to check your internet connection or retune your device. See this link. for retune instructions for your device.

Keep an eye on our network status page

We recommend staying informed by regularly checking the network status page. In the event of any issues in your region, this is where you'll discover relevant information.

Channels

Network Status

UHF
All Good
UHF
Satellite
All Good
Satellite
Streaming
Minor issues

Parliament TV no audio, Non-Android Panasonic TV's only: We have been made aware that Parliament TV does not have audio on non android Panasonic TV's when using the streaming platform. This is being investigated.

 

Streaming
EPG
All Good
EPG

Note: The UHF and Satellite network status info is provided directly by transmission providers and broadcasters.