Loss of Reception Troubleshooting Guide

This guide is designed to offer assistance in the event of a loss in reception or signal, it involves a straightforward process that requires you to provide some essential information.

Important: Freeview does not manufacture products, which limits our capacity to offer device-specific troubleshooting. If you encounter issues with your device, we recommend reaching out to the manufacturer's customer support for expert assistance.

Please select your region so we can check for any current network-related issues

If you're experiencing difficulties with missing channels on the Freeview Streaming TV App, we recommend reaching out to us via email for prompt investigation and resolution of any issues. Feel free to use the provided link below to get in touch with our support team.

Contact Us

Network Status

There have been no reported issues in your region. To assist you, click the next button for troubleshooting instructions to resolve loss of reception issues.

A loss of reception is typically caused by antenna or set up faults.

First check that your TV is set to the correct Source or Input, try changing the Source or Input to AV, TV, Digital TV or DTV if you haven’t already.

If your “No Signal” message is not due to incorrect Source or Input being selected, then it’s most likely caused by a set up or antenna fault.

Source or Input is set correctly?

Please check that you've got your antenna cable connected properly to your TV, set top box or PVR. Here are some quick instructions to try.

     1. Turn off your devices.

     2. Unplug everything at the back of the TV/Device

     3. Reconnect everything, make sure no cables are loose.

     4. Power the device back on.

Unplug and Power off didn't work?

No worries, we have one some more tricks up our sleeves. The next step would be to try retuning the TV or device you are using. Here's a general guide to tuning in your TV. 

Retune didn't work either?

If you are still having a problem, we suggest calling the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem, then call an installer.

If you have purchased a non-approved digital receiver, we suggest you contact the person you purchased it from for assistance.

Keep an eye on our network status page

We recommend staying informed by regularly checking the network status page. In the event of any issues in your region, this is where you'll discover relevant information.

Channels

Network Status

UHF
All Good
UHF
Satellite
All Good
Satellite
Streaming
Minor issues

Parliament TV no audio, Non-Android Panasonic TV's only: We have been made aware that Parliament TV does not have audio on non android Panasonic TV's when using the streaming platform. This is being investigated.

 

Streaming
EPG
All Good
EPG

Note: The UHF and Satellite network status info is provided directly by transmission providers and broadcasters.